TERMS AND CONDITIONS
PRICING:
AMERICAS:
CANADA
{10 Provinces + 3 Territories)
FOB Toronto, Canada
Canadian Dollars (CAD)
UNITED STATES (50 states)
{all 50 states}
FOB Buffalo/Cheektowaga, NY
US Dollars (USD)
CARIBBEAN (clients with USA based freight forwarders or direct shipping)
{All islands in the West Indies and Bermuda)
FOB Buffalo/Cheektowaga, NY (using USA freight forwarder)
FOB Toronto, Canada (direct shipping)
US Dollars (USD)
MIDDLE EAST
{UAE, Kuwait, Bahrain, Qatar, Saudi Arabia}
FOB Toronto, Canada
Canadian Dollars (CAD) or
US Dollars (USD)
SOUTH AMERICA (clients with USA based freight forwarders or direct shipping)
{all countries}
FOB Buffalo/Cheektowaga, NY (using USA freight forwarder)
FOB Toronto, Canada (direct shipping)
Canadian Dollars (CAD) or
US Dollars (USD)
EUROPE + MIDDLE EAST
UNITED KINGDOM + S. IRELAND
{Wales, Scotland, England, Channel Islands, North + South Ireland}
FOB Poyle, England
Pounds Sterling (GBP)
EUROPEAN UNION + EUROPE
{Austria, Belgium, Czech Rep., Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland}
FOB Poyle, England
Pounds Sterling (GBP) or
Canadian Dollars (CAD) or
US Dollars (USD)
CENTRAL AMERICA (clients with USA based freight forwarders)
{Mexico, Guatemala, Belize, Honduras, El Salvador, Nicaragua, Costa Rica, Panama)
FOB Buffalo/Cheektowaga, NY (using USA freight forwarder)
FOB Toronto, Canada (direct shipping)
Canadian Dollars (CAD) or
US Dollars (USD)
INTERNATIONAL
ASIA
{China, Japan, HK, Macau, Singapore, South Korea, Taiwan, Thailand}
FOB Toronto, Canada
Canadian Dollars (CAD) or
US Dollars (USD)
AUSTRALIA ASIA
{Australia, Guam, New Zealand}
FOB Toronto, Canada
Canadian Dollars (CAD) or
US Dollars (USD)
RETURNS
(E&OE – ERRORS AND OMISSIONS EXCEPTED)
Customer Ordering Errors:
Our C-TPAT (Customs Trade Partners Against Terrorism), HACCP (Hazard Analysis and Critical Control Points), GMP (Good Manufacturing Processes) and Organic policies require that we rigorously maintain the safety and integrity of the food chain. As such – RETURNS OF TEA ARE NOT ACCEPTED SINCE TEA IS A FOOD ITEM. Non-tea items are subject to a 25% re-stocking fee. Any returns must be pre-authorized by Espirita Tea Company Ltd.
Espirita Tea Errors: (we are not perfect)
Shipping errors by Espirita Tea will be picked up if original packing is intact. Alternatively, we will ask if you would be interested in retaining the product sent in error at a 25% discount.
SHIPPING TIMES
(E&OE – ERRORS AND OMISSIONS EXCEPTED)
* Note:
Shipping times indicated are approximate. The Espirita Tea Company Ltd. takes no responsibility for speed of delivery. Severe weather, political interference, strikes and other events beyond our control play a significant part in logistics that are beyond Espirita Tea’s control.
We only use C-TPAT certified carriers (Customs Trade Partners Against Terrorism).
Our preferred international carrier, has the world’s best automated tracking system. Once a product leaves our warehouse we encourage you to use the interactive UPS tracking tool found on our website.
From time to time we do use non-UPS carriers. At this time, these carriers are not linked to our interactive tracking tool.
Transit times indicated below are indicative of UPS ground service only, from the moment a product leaves our warehouse(s). For rural locations please add 1-3 days to the following transit estimates.
CANADA
Ontario, Quebec and the Maritimes 1 – 4 working days
Western Provinces 3 – 6 working days
UNITED STATES (50 states)
East of the Mississippi River 1 – 5 working days
West of the Mississippi River 4 – 7 working days
UNITED KINGDOM + EIRE {Wales, Scotland, England, Channel Islands, North + South Ireland}
Within 100 miles of London 2 – 4 working days
Greater than 100 miles from London 2 – 6 working days
INTERNATIONAL {all other destinations not mentioned above)
Central America :Truck to Miami : 3-5 working days
Vessel to your country: please discuss with freight forwarder.
MexicoTruck to Miami/Laredo: 3-5 working days
Vessel or truck to your country: please discuss with freight forwarder.
South America :Truck to Miami : 3-5 working days
Vessel to your country: please discuss with freight forwarder.
Europe :Within 600/1000 km from London.
5-9 working days
Greater than 1000 km from London
5-10 working bays
Singapore :2-4 working days
Middle East (UAE, Qatar, Bahrain)5-10 days documentation preparation time
2-4 days transit time by air
25-30 days transit time by sea
All other countries – please inquire with Espirita Tea
SHORTAGES & DAMAGES
(E&OE – ERRORS AND OMISSIONS EXCEPTED)
All orders are triple checked for accuracy and numerous steps are taken to avoid shipping damage. However, we are only human and from time to time shortages and damage can occur. In these rare instances please report them to our office within 3 days of delivery of your order. On the 4th day following all deliveries, Espirita Tea will assume that all products shipped conform to your order, and have been deemed acceptable by you.
PAYMENTS AND BANKING TERMS
(E&OE – ERRORS AND OMISSIONS EXCEPTED)
Extended payment terms and credit limits may be given after your credit application is approved. Until approval is given, all shipments will require payment before any product leaves our warehouse(s).
PAYMENT OPTIONS
Below are the payments options available: (Note: Banks will/may assess extra charges for payment services. Charges vary from bank to bank but it has been our experience that the least expensive method is electronic banking of some description such as ‘On-Line Banking in Canada, ACH in the USA, BACS in the United Kingdom and EFT internationally)
CANADA
Credit Card VISA, MasterCard
On-Line Banking (major banks only) RBC, TD, BMO, CIBC, Scotiabank
eINTERAC all banks
Espirita Tea Company Ltd.
169-412 Roncesvalles Ave.
Toronto, ON, M6R 2N2
Canada
UNITED STATES
Credit Card VISA, MasterCard, Discover
ACH/ Virtual Check all banks
Check/Money Order/Bank Draft Mail or courier to:
Espirita Tea Company Ltd.
169-412 Roncesvalles Ave.
Toronto, ON, M6R 2N2
Canada
UNITED KINGDOM + EIRE {Wales, Scotland, England, Channel Islands, North + South Ireland}
Please contact Espirita Tea for banking details
Cheque/Money Order/Bank Draft Mail or courier to
Espirita Tea Company Ltd.
169-412 Roncesvalles Ave.
Toronto, ON, M6R 2N2
Canada
Our account number and name should be on the cheque, money order or bank draft.
INTERNATIONAL {all other destinations not mentioned above)
Duties are for the account of the cargo and are generally payable at time of entry (into the country of import).
Credit Card VISA, MasterCard, Discover
Money Order/Bank Draft Mail or courier to:
Espirita Tea Company Ltd.
169-412 Roncesvalles Ave.
Toronto, ON, M6R 2N2
Canada
Electronic Funds Transfer / Telegraphic Transfer
** IMPORTANT NOTE** Please pay in the currency of your invoice.
CAD – Canadian Dollars Direct your payment to:
orders@espiritatea.com
Espirita Tea Company Ltd.
169-412 Roncesvalles Ave.
Toronto, ON, M6R 2N2
Canada
GBP – Great British Pounds Direct your payment to: Please contact us for our banking details